Privacy Policy

Overview

PetWellnessHub is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

This policy applies to all users of PetWellnessHub.com and any related services we provide. By using our website, you consent to the collection and use of information as described in this policy.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Contact Form Submissions: Name, email address, pet type, and message content when you use our contact form
• Email Communications: Information included in direct email communications with us
• Testimonial Submissions: Information provided if you choose to share your experience with our resources

Information Automatically Collected

When you visit our website, we may automatically collect certain technical information:

• Basic Usage Data: Pages visited, time spent on site, referring website
• Technical Information: Browser type, device type, IP address, operating system
• Performance Data: Page load times and site functionality metrics

Important: We do not use third-party tracking services, analytics tools, or advertising cookies on this website.

How We Use Your Information

We use the information we collect for the following purposes:

Contact Form Information

• Respond to your questions and provide requested educational resources
• Send follow-up information related to your specific inquiry
• Improve our educational content based on common questions

Website Usage Information

• Maintain and improve website functionality and user experience
• Understand which resources are most helpful to visitors
• Ensure website security and prevent misuse

Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:

We May Share Information When:

• Legal Requirements: We are required by law, legal process, or government request
• Safety and Security: We believe disclosure is necessary to protect the safety of users or the public
• Business Transfers: In the event of a merger, acquisition, or sale of assets (users would be notified)
• Consent: You have given explicit consent for a specific disclosure

Service Providers

We may use trusted third-party service providers to help operate our website (such as hosting services). These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Contact Form Data: Retained for up to 2 years to allow follow-up communication and service improvement
• Email Communications: Retained as long as necessary to provide requested information and maintain communication records
• Website Usage Data: Aggregated usage statistics may be retained indefinitely in anonymized form

Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

• Request access to the personal information we have about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences for future communications

Data Deletion

• Request deletion of your personal information from our records
• Note: Some information may be retained if required by law or for legitimate business purposes

Communication Preferences

• Opt out of follow-up communications at any time
• Request to receive only specific types of communications

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using industry-standard encryption
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure data storage with reputable service providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is designed for general audiences and is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information provided below.

International Users

Our website is operated from the United States. If you are visiting from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

By using our website, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Providing notice on our website homepage for significant changes
• Sending email notification to users who have provided contact information (for major changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Requests

To exercise your rights regarding your personal information (access, correction, or deletion), please email us at privacy@petwellnesshub.com with:

• Your full name and email address
• Specific request (access, correction, or deletion)
• Any relevant details to help us locate your information

We may require additional information to verify your identity before processing certain requests.

Additional Information

This Privacy Policy is part of our commitment to responsible data handling and user privacy. For information about our website's terms of use, educational disclaimers, or other policies, please explore our website or contact us directly.

PetWellnessHub provides educational content only and is not a substitute for professional veterinary advice. Our privacy practices are designed to support our educational mission while protecting user information.